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Overview
Amidst rising Cardio-Pulmonary disease cases globally, non-invasive prevention strategies led by cardio-pulmonary physiotherapists hold promise. However, technology has yet to address the dependency on Cardiovascular and Respiratory System (CVS and RS) physiotherapy, leaving patients reliant on therapists and increasing the risk of errors. My UX focus aims to transform this landscape by creating a seamless, technology-driven remote rehabilitation experience that empowers both patients and therapists.
DURATION
March 2021- May 2022
TOOLS USED
Figma
Zoom
Adobe Illustrator
Miro
Blender
Zoom
Adobe Illustrator
Miro
Blender
TEAM
Kevin Thakkar (Me)
Aditi Parekh
Dr. Chhaya Verma
(Medical Domain Expert)
Kiran Despande
(Technical Domain Expert)
Aditi Parekh
Dr. Chhaya Verma
(Medical Domain Expert)
Kiran Despande
(Technical Domain Expert)
MY ROLE
UX Designer
UX Researcher
Founder
UX Researcher
Founder
Let's talk about the problem
WHAT INSPIRED US?
Embedded in our daily practice as physical therapists, a formidable challenge emerged – the intricate intricacies of cardiovascular analysis. Navigating through a landscape of sensors, intricate calculations, and complex equations revealed a process ripe for transformation. This revelation sowed the seeds of innovation, compelling us to explore how technology could help us in this landscape.
WHY THIS PROBLEM?
Cardiovascular diseases (CVDs) are the leading cause of death globally. According to the World Health Organization, an estimated 17.9 million people died from CVDs in 2019, representing 32% of all global deaths. Of these deaths, 85% were due to heart attack and stroke. Over three quarters of CVD deaths take place in low- and middle-income countries 1. In 2020, approximately 19.1 million deaths were attributed to CVD globally 2. We knew the importance of prevention is better than cure, and preventing cardiovascular diseases would have a major impact on a global level.
But does the problem actually exist?
LET'S SEE WHAT THE NUMBERS SAY
After a quick peer review of the problem, we moved on to a quantitative study among medical professional to validate the problem statement and under stand what exactly could be done better
Qualification of the Participants
How often did the participants used exercise testing as a clinical test?
On a scale of 1-5, how difficult do that participants find the process of exercise testing?
On a scale of 1-5, how difficult do that participants find the process of taking pre and post vitals for the test?
WHAT WE UNDERSTAND SO FAR?
01
While our users acknowledge the importance of preventive exercise testing, it's evident that most of them engage with it less than three times a month. This usage pattern indicates a noteworthy gap between the perceived significance and the actual utilization of this testing method.
02
Users have consistently highlighted the difficulties they encounter when attempting to obtain vital measurements both before and after the exercise test. This points to a significant usability concern that needs to be addressed to enhance the overall testing experience.
03
Our participants have shared their struggles in effectively monitoring patients while simultaneously managing a multitude of measurements and vital signs. This intricate juggling act poses a potential obstacle to the smooth execution of exercise testing, warranting careful consideration for process refinement.
Problem Statement
Users find it challenging to seamlessly incorporate exercise testing into their preventive healthcare routine, as evidenced by infrequent utilization despite acknowledging its importance. The difficulties in obtaining vital measurements pre and post-test, coupled with the complexity of simultaneous patient monitoring and data collection, hinder the overall effectiveness and user experience of the exercise testing process.
Quest for Information
Gathering concrete facts for our product idea is comparable to finding a treasure trove. Our approach to research has been guided by the map below, revealing essential insights that form the bedrock of our understanding and our concept's development.
COMPETITIVE ANALYSIS
Our team conducted a thorough competitive analysis to gain valuable insights into the market for our IoT product aimed at streamlining cardiovascular testing through a dedicated app. We carefully researched and selected competitors who offer similar solutions to ensure the accuracy and relevance of our findings.
Each competitor was assessed based on essential criteria, including user base, years of operation, cost, key features, and notable observations. This table serves as a comprehensive reference point, enabling us to better understand our competitive landscape and make informed decisions about our product's positioning, pricing, and feature set. It reflects our team's collaborative effort to gather crucial data for strategic planning and product development in the dynamic field of healthcare technology.
Each competitor was assessed based on essential criteria, including user base, years of operation, cost, key features, and notable observations. This table serves as a comprehensive reference point, enabling us to better understand our competitive landscape and make informed decisions about our product's positioning, pricing, and feature set. It reflects our team's collaborative effort to gather crucial data for strategic planning and product development in the dynamic field of healthcare technology.
USER INTERVIEWS
USER PERSONAS
User 1: Patient
User 2: Therapist
Merging Insights with Creativity
CRAZY 8s
To kickstart our project, we initiated a dynamic brainstorming session by employing the "Crazy 8s" exercise. This creative exercise involved our team members individually generating use case scenarios and conceptual screens for our IoT device and accompanying application. In just a short span of time, each team member produced eight unique ideas, fostering a rapid exchange of innovative concepts and perspectives.
The exercise not only ignited our creativity but also encouraged us to explore a wide array of potential user experiences and functionalities. These initial ideation sessions were instrumental in shaping the foundation of our product development process, setting us on a path to envision, refine, and ultimately deliver a comprehensive solution for streamlined cardiovascular testing.
The exercise not only ignited our creativity but also encouraged us to explore a wide array of potential user experiences and functionalities. These initial ideation sessions were instrumental in shaping the foundation of our product development process, setting us on a path to envision, refine, and ultimately deliver a comprehensive solution for streamlined cardiovascular testing.
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Creating Initial Paper Wireframes
HARDWARE DESIGN
SOFTWARE DESIGN
Moderated User Testing
PROCESS
Following the establishment of our user flows through collaborative efforts and paper prototypes, we promptly moved on to a moderated user testing phase. This involved engaging a diverse group of participants, including three patients and five therapists, to comprehensively evaluate our application's usability and functionality. During these sessions, we guided participants through the paper prototypes, gathering invaluable feedback on the user experience.
Our moderated approach allowed us to closely observe user interactions, identify pain points, and gain insights that were instrumental in refining and enhancing the application's design. These user testing sessions played a pivotal role in ensuring that our product effectively met the needs and expectations of both patients and therapists in the context of cardiovascular testing.
Our moderated approach allowed us to closely observe user interactions, identify pain points, and gain insights that were instrumental in refining and enhancing the application's design. These user testing sessions played a pivotal role in ensuring that our product effectively met the needs and expectations of both patients and therapists in the context of cardiovascular testing.
WHAT WE LEARNED?
We employed an affinity map to systematically organize and categorize the valuable feedback we received, as illustrated in the accompanying picture. This visual tool enabled us to group related insights and observations into distinct categories, allowing for a structured analysis of the user feedback. By doing so, we could identify recurring themes and prioritize areas for improvement, ultimately guiding our decision-making process and driving the iterative development of our product.
Creating the Mid-Fi Wireframes
BRIEF OVERVIEW OF THE DESIGN SYSTEM
Based on all the feedback we collected from our previous testing we moved on designing the medium fidelity wireframes. We had already decided on the flow and we delegated the work so that there was no overlap and we saved time.
Bringing Ideas to Life: Hi-Fi Prototypes
HI-FIDELITY SCREENS
Accessbility Mode
We realized that our product would be mostly be used by people with cardiac diseases and its sequale. Our major customer base could include:
01
People with poor motor dexterity
02
Geriatric Population with poor vision
03
People with poor digital literacy
So we had to make the product more accessible. After brainstorming we decided to add an accessibility mode. We requested 3 people with permanent, temporary and situational disabilities to complete. Another usability and we identified all the problems that they faced while complete the tasks assignment to them.
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My Learnings
MY LEARNINGS
In this project, I gained a profound appreciation for user-centered design principles. I realized that prioritizing user needs is paramount in creating a successful product. Our collaborative efforts, such as the Crazy 8s exercise and moderated usability testing, underscored the value of teamwork and user feedback. Crafting high-fidelity prototypes was another skill I honed, enabling me to visualize and refine the user interface effectively. The process of synthesizing user feedback using affinity mapping provided critical insights for prioritizing design improvements. Additionally, I learned the importance of adaptability in a dynamic project environment, where flexibility is key to overcoming challenges.
WHAT I WOULD CHANGE?
Reflecting on this project, I would advocate for conducting usability testing at an earlier stage, possibly with low-fidelity prototypes, to identify issues and gather user feedback sooner in the design process. I would also aim to involve users more directly in the design process through co-design sessions to ensure their perspectives are deeply integrated into the product. Additionally, a stronger focus on accessibility considerations from the project's outset would help create a more inclusive product. I would seek opportunities to conduct more in-depth user research, including interviews and ethnographic studies, to gain a deeper understanding of user needs. Embracing an iterative design approach and maintaining thorough documentation of the design process would be instrumental in crafting even more user-centric and effective products in the future.
"C-Hab has truly changed the game for me. Their app is super easy to use, and it's like having a trusted friend helping me look after my heart. I can't recommend it enough!"
Vijay suffers from a chronic heart condition that requires constant monitoring
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